Try Before You Buy
What is the Try Before You Buy program?
We know how hard it is finding the right makeup products. That’s why we are bringing you a better way to buy makeup with our Try Before You Buy program. We’ll match you to the right shade & allow you to try at home for 14 days before paying for our products. You'll only be charged an upfront shipping / auth charge.
How does it work?
Anything ordered through Try Before You Buy are yours to try for 14 days after delivery (just pay for shipping).
If you don’t return your products within 14 days of delivery, we’ll know they’re a fit for you and we’ll charge your card for the full price of the products you keep. If your products aren’t working out, you can return or exchange them for free within the 14-day period following your delivery date.
You wont be charged for items that you return within the 14-day trial period after your delivery date. Any items returned outside of the trial period are no longer eligible for a refund.
When will I be charged?
All customers will be charged for the non-refundable shipping fee immediately after placing the order. You may also be subject to a temporary preauthorization which is a minor refundable charge used to authenticate your card.
You will then have 14 days from the date of delivery to try the product(s) for free.
If you decide to keep the product(s), you will be charged the full price of the product(s) you keep at the end of the 14-day trial period.
If you return the product within the 14-day trial, you will not pay for the cost of the returned products.
How do I return or make an exchange?
If you need a different shade or have a question about what product would work better for you, please contact us!
If you’re ready to make a return or exchange, go to https://www.hide.shop/pages/try-before-buy to contact our team. We will then send you easy to follow instructions!
Try Before You Buy orders must be returned or exchanged within 14-days of the order delivery date to avoid being charged. Returns after 14-days from delivery are not eligible for refund.
We will process your return and cancel your Try Before You Buy order for the returned products. You will not be charged the price of the products you return.
- Original shipping fees (if any) are not refundable.
- We are not responsible for return packages that are lost in transit.
- The package may not make it back to us if dropped with the wrong courier.
What is your Try Before You Buy return policy?
You can return your Try Before You Buy products any time within your 14 day trial. The trial date begins on the date of your delivery.
If you decide to keep the product, you will be charged the full price of the product(s) you keep at the end of the 14-day period.
If you return the product within the 14-day trial, you will not pay for the cost of the products.
How does shipping work?
You will be charged a flat non refundable shipping rate when placing your order.
We ship from multiple warehouses around the world depending on where you live. We primarily ship from our fulfillment center in California. We process your order and ship within two (2) days.
Can I combine Try Before You Buy items with a regular order?
Unfortunately Try Before You Buy orders cannot be combined with regular orders. If you would like to make other purchases please do so in a separate order.
For returns, exchanges or general questions related to your trial order please reach out through the form below or email us directly at email@example.com.